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jili.wim Help Center & FAQ

Everything you need to know about playing on jili.wim — from signing up and making deposits to bonuses, game rules, and responsible gaming. Find your answer fast below.

Can't find what you're looking for? Contact us at [email protected]

Quick Help

Most Common Topics

Registration
How to sign up
Deposits
GCash, PayMaya & more
Withdrawals
Cashout timelines
Bonuses
Promos & rewards
Games
Slots, Bingo & more
Safe Gaming
Limits & exclusion
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Account & Registration Deposits & Payments Withdrawals Bonuses & Promotions Games & Platform Security & Verification Responsible Gaming Technical Support
Account & Registration

Creating a jili.wim account is straightforward. Head to jili.wim and click the Register button on the homepage. You'll be asked to provide your full name, date of birth, email address, and a mobile number registered in the Philippines. After filling in your details, you'll need to complete our Know Your Customer (KYC) verification by uploading a valid Philippine government-issued ID — this can be your PhilSys National ID, passport, driver's licence, or SSS/GSIS card. Once your identity is verified and your age confirmed as 21 or above, your account will be fully activated and ready to use.

You must be at least 21 years old to register and play on jili.wim. This is a strict requirement under Philippine gaming law and PAGCOR regulations. jili.wim conducts mandatory age verification for every new account. If we discover that a player is under 21, the account will be immediately closed and any funds returned. There are no exceptions to this rule.

No. jili.wim strictly enforces a one-account-per-player policy. Each player is permitted one account only, linked to their verified identity. Creating duplicate accounts to claim multiple welcome bonuses or circumvent limits is a violation of jili.wim's Terms & Conditions and may result in permanent account closure and forfeiture of any winnings. If you've forgotten your login details, use the "Forgot Password" option on the login page rather than creating a new account.

Go to the jili.wim Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you still can't access your account, contact our support team via live chat and we'll verify your identity and assist you manually.

You can update most personal details — such as your contact number, address, and preferred language — directly from your Account Settings page after logging in. However, changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to prevent fraud and ensure account security. Supporting documents will be required for name or DOB changes.
Deposits & Payments

jili.wim supports the most widely used payment methods in the Philippines:
  • GCash — instant deposits and withdrawals
  • PayMaya / Maya — instant deposits and withdrawals
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards issued by Philippine banks

jili.wim does not accept credit cards for gambling deposits, in line with Philippine regulations. Cryptocurrency deposits are also not accepted.

The minimum deposit on jili.wim is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. Debit card minimums may vary slightly depending on your issuing bank. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification checks as part of our anti-money laundering compliance procedures.

GCash and PayMaya deposits are credited to your jili.wim account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours, though transfers made outside banking hours or on weekends may take longer. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number and we'll investigate promptly.

jili.wim does not charge any fees on deposits from our end. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party providers are outside jili.wim's control.
Withdrawals

Log in to your jili.wim account and go to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm. Make sure your withdrawal method matches a verified payment account in your name — jili.wim does not process withdrawals to third-party accounts. Your KYC verification must also be complete before your first withdrawal can be processed.

Processing times vary by method:
  • GCash / PayMaya: Usually within 1–4 hours after approval
  • Bank Transfer: 1–3 business days depending on the receiving bank
  • Debit Card: 2–5 business days
Withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional verification steps. Requests submitted on weekends or Philippine public holidays may be processed on the next business day.

Yes. The minimum withdrawal amount on jili.wim is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional review as part of our compliance procedures. If you have active bonus funds, please check the applicable wagering requirements before requesting a withdrawal.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your jili.wim account name and your payment account name, or a pending security review. If your withdrawal has been declined, you'll receive a notification explaining the reason. Contact our support team via live chat if you need clarification — we aim to resolve all withdrawal issues within 24 hours.
Bonuses & Promotions

jili.wim offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page inside your account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes. jili.wim runs regular reload bonuses, cashback promotions, and seasonal offers for existing players. Filipino players can also earn loyalty points through regular gameplay, which can be redeemed for bonus credits or other rewards. Check the Promotions section inside your account regularly for the latest offers — new promos are added frequently, especially around Philippine holidays and major sporting events like PBA playoffs and boxing matches.
Games & Platform

jili.wim offers a wide range of games including:
  • Slots — hundreds of titles including popular slot games
  • Mahjong Ways 2 — a fan-favourite among Filipino players
  • Crash — fast-paced multiplier game
  • Bingo — classic and themed bingo rooms
  • Live Dealer Games — baccarat, roulette, blackjack, and more
  • Table Games — digital versions of classic casino favourites
New games are added regularly. Browse the full library at jili.wim Casino.

Yes. jili.wim is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit jili.wim on your phone's browser and log in as normal. The mobile interface is designed for touch screens and loads quickly even on standard mobile data connections, which is important for players across the Philippines where Wi-Fi isn't always available.

Yes. All games on jili.wim use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. Live dealer games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic casino experience.
Security & Verification

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming platforms operating in the Philippines. It serves three key purposes: confirming that you are at least 21 years old, verifying that you are who you say you are (preventing fraud and identity theft), and complying with anti-money laundering (AML) regulations. Without completed KYC, you will not be able to make deposits, play for real money, or withdraw winnings on jili.wim.

You'll need to submit one valid Philippine government-issued photo ID. Accepted documents include:
  • PhilSys National ID
  • Philippine Passport
  • Driver's Licence (LTO)
  • SSS or GSIS ID
  • PRC ID
  • Voter's ID
You'll also need to take a clear selfie holding your ID. Documents must be valid (not expired) and clearly legible. Blurry or cropped images will be rejected and you'll be asked to resubmit.

jili.wim uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored directly on jili.wim's servers — payment processing is handled by certified third-party payment processors. We also offer two-factor authentication (2FA) for your account, which we strongly recommend enabling. For full details on how we handle your data, please review our Privacy Policy.
Responsible Gaming

jili.wim provides a full suite of responsible gaming tools accessible from your Account Settings:
  • Deposit Limits — daily, weekly, or monthly caps
  • Loss Limits — automatic session suspension when reached
  • Session Time Limits — set a maximum play duration
  • Reality Check Alerts — periodic reminders of time and spend
  • Cooling-Off Period — temporary account suspension (24 hours to 6 weeks)
  • Self-Exclusion — full account lock for 6 months to permanent
For more information, visit our Responsible Gaming page.

Log in to your account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion," select your preferred exclusion period (minimum 6 months, up to permanent), and confirm. Self-exclusion takes effect immediately and cannot be reversed until the exclusion period has fully elapsed. jili.wim will also suppress all marketing communications during your exclusion. If you need immediate help, contact our support team via live chat.

⚠️ Gambling is addictive. Know when to stop. — PAGCOR

Recognising that gambling may be a problem is a brave and important first step. Here's where you can get help:
  • jili.wim Support: Contact us via live chat to activate self-exclusion immediately
  • DOH Mental Health Hotline: 1553 (available 24/7)
  • PAGCOR Responsible Gaming: pagcor.ph
You can also visit our dedicated Responsible Gaming page for a full self-assessment checklist and detailed information on all available support options. You are not alone — help is available across the Philippines, from Manila to Cebu to Davao.
Technical Support

If a game disconnects or freezes during an active bet, jili.wim's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. If the game cannot be resumed, the round outcome will be determined by the RNG result that was already generated at the time of the bet, and any winnings will be credited to your account automatically. If you believe a bet was lost unfairly due to a technical issue, contact support with the game name, date, and approximate time.

Common reasons for login issues include: incorrect password (use the Forgot Password option on the login page), account pending KYC verification, account temporarily locked after multiple failed login attempts (wait 30 minutes and try again), or an active self-exclusion or cooling-off period. If none of these apply and you still cannot log in, clear your browser cache and cookies, try a different browser, or contact our 24/7 support team via live chat.

jili.wim works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend keeping your browser updated to the latest version for the best experience. On mobile, Chrome for Android and Safari for iOS both work excellently. For live dealer games, a stable internet connection (at least 5 Mbps) is recommended for smooth video streaming. If you experience performance issues, try closing other browser tabs and disabling browser extensions.

Still Need Help?

Contact jili.wim Support

Couldn't find the answer you were looking for? Our support team is available around the clock to help Filipino players with any issue.

Live Chat

The fastest way to get help. Our live chat support is available 24/7 directly inside the jili.wim platform. Average response time is under 2 minutes.

Available 24/7
Email Support

For non-urgent queries, account issues, or document submissions, reach our support team by email. We aim to respond within 24 hours on business days.

[email protected]
Responsible Gaming

For responsible gaming concerns, self-exclusion requests, or limit adjustments, our dedicated safety team is here to help — confidentially and without judgment.

[email protected]

Response time commitment: Live chat queries are answered in under 2 minutes. Email queries are answered within 24 hours. Responsible gaming requests — including self-exclusion — are actioned immediately upon receipt, any time of day or night.

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Now that your questions are answered, jump into the action. Slots, Bingo, Crash, Mahjong Ways 2, live dealer games — it's all waiting for you at jili.wim. Must be 21 or older to register and play.

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⚠️ 21+ Only  ·  Gambling is addictive. Know when to stop.  ·  PAGCOR-Compliant